Customer Stories
Securing the Systems Behind a Global Conservation Effort
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Customer: The Ocean Foundation
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Challenge: A largely remote nonprofit with heavy reliance on Google Workspace and SaaS platforms faced operational and security risk following the departure of its internal IT resource, alongside limited documentation and inconsistent processes.
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Solution: Defensible assumed responsibility for IT operations and security, standardized identity and access management, implemented baseline security controls, and established clear ownership and repeatable processes.
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Result: The Ocean Foundation completed a seamless IT transition with no disruption to staff, gained a more secure and manageable environment, and increased leadership confidence in their long-term IT and security posture.
Navigating Complexity in a Global Healthcare SaaS Merger
- Customer: Global Healthcare SaaS Company (formed through merger of three PE-backed firms)
- Challenge: Following a major merger, the company faced a fragmented IT landscape spanning multiple platforms, domains, and global teams with HIPAA compliance on the line.
- Solution: Defensible led a seamless integration, consolidating Microsoft 365 and Google Workspace into one secure tenant, unifying infrastructure across regions, and streamlining domains with zero downtime.
- Result: Delivered a secure, scalable IT environment on time and on budget. Today, Defensible continues as their global managed services provider.
AI Engineering in Action for an Education Nonprofit
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Customer: New York-based nonprofit advancing children’s rights and educational equity
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Challenge: Manual, time-intensive data extraction and analysis from PDFs, CSVs, and Census APIs, coupled with outdated systems that limited data access and slowed decision-making.
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Solution: Defensible built a secure, GPT-powered AI solution to automate data workflows, enable real-time Census API pulls, and integrate a natural language chatbot that gave staff intuitive access to legacy databases.
- Result: Dramatically reduced manual workloads, accelerated research insights, and empowered non-technical users to access critical data independently.
IT and Cybersecurity Modernization for a Liberal Arts College
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Customer: A small liberal arts college in New York City
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Challenge: Following a leadership transition, the college needed a full-scale assessment of its IT infrastructure, cybersecurity posture, and organizational structure to align with academic and operational priorities.
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Solution: Defensible conducted a comprehensive IT and cybersecurity assessment, including stakeholder interviews, peer benchmarking, and a CIS Controls–based evaluation of risks and gaps.
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Result: Delivered a clear roadmap to modernize IT, strengthen cybersecurity, and realign the department to better serve institutional goals.
Containing a Server Breach for a vCISO Client
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Customer: Long-term vCISO client in the nonprofit sector
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Challenge: After migrating to Microsoft Azure, the client detected suspicious activity on an internet-facing Confluence server, raising concerns of possible lateral movement and exposure.
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Solution: Defensible immediately launched a targeted forensic investigation—analyzing firewall ACLs, DNS records, and SentinelOne telemetry to verify scope, confirm containment, and eliminate the threat.
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Result: The breach was contained quickly with no persistence or spread. Azure configurations and firewall rules were reinforced, strengthening the client’s cloud security posture.
