Customer Stories
Navigating Complexity in a Global Healthcare SaaS Merger
- Customer: Global Healthcare SaaS Company (formed through merger of three PE-backed firms)
- Challenge: Following a major merger, the company faced a fragmented IT landscape spanning multiple platforms, domains, and global teams with HIPAA compliance on the line.
- Solution: Defensible led a seamless integration, consolidating Microsoft 365 and Google Workspace into one secure tenant, unifying infrastructure across regions, and streamlining domains with zero downtime.
- Result: Delivered a secure, scalable IT environment on time and on budget. Today, Defensible continues as their global managed services provider.
AI Engineering in Action for an Education Nonprofit
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Customer: New York-based nonprofit advancing children’s rights and educational equity
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Challenge: Manual, time-intensive data extraction and analysis from PDFs, CSVs, and Census APIs, coupled with outdated systems that limited data access and slowed decision-making.
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Solution: Defensible built a secure, GPT-powered AI solution to automate data workflows, enable real-time Census API pulls, and integrate a natural language chatbot that gave staff intuitive access to legacy databases.
- Result: Dramatically reduced manual workloads, accelerated research insights, and empowered non-technical users to access critical data independently.
IT and Cybersecurity Modernization for a Liberal Arts College
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Customer: A small liberal arts college in New York City
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Challenge: Following a leadership transition, the college needed a full-scale assessment of its IT infrastructure, cybersecurity posture, and organizational structure to align with academic and operational priorities.
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Solution: Defensible conducted a comprehensive IT and cybersecurity assessment, including stakeholder interviews, peer benchmarking, and a CIS Controls–based evaluation of risks and gaps.
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Result: Delivered a clear roadmap to modernize IT, strengthen cybersecurity, and realign the department to better serve institutional goals.
Containing a Server Breach for a vCISO Client
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Customer: Long-term vCISO client in the nonprofit sector
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Challenge: After migrating to Microsoft Azure, the client detected suspicious activity on an internet-facing Confluence server, raising concerns of possible lateral movement and exposure.
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Solution: Defensible immediately launched a targeted forensic investigation—analyzing firewall ACLs, DNS records, and SentinelOne telemetry to verify scope, confirm containment, and eliminate the threat.
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Result: The breach was contained quickly with no persistence or spread. Azure configurations and firewall rules were reinforced, strengthening the client’s cloud security posture.
