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Testimonials & Success Stories

Navigating Complexity in a Global Healthcare SaaS Merger

 

Customer:

A newly formed global healthcare technology SaaS company created through the merger of three private equity-backed firms.

Challenge:

After a major private equity acquisition, three independent healthcare SaaS companies were merged to form a single operating entity — quadrupling the organization’s size overnight. Each business brought its own IT infrastructure, cloud platforms, security protocols, and collaboration tools, creating a highly fragmented environment. The integration needed to unify operations across global teams in the U.S., India, and Israel — all while minimizing downtime and ensuring HIPAA-ready security and compliance.

 

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Why Defensible:

The new executive leadership selected Defensible to lead the IT integration due to our expertise in managing complex post-merger environments, our security-first approach, and our proven ability to deliver global IT transformation with minimal disruption.

Our Approach:

Defensible led the planning, design, and implementation of the full IT integration across all three businesses. This included:

Consolidation of Microsoft and Google Platforms:

Successfully migrated and merged all user email, calendars, and files from disparate Microsoft 365 and Google Workspace environments into a single, unified Google Workspace tenant.

Multi-Domain Infrastructure Consolidation:

Streamlined and merged multiple web and email domains under a cohesive IT architecture with centralized administration.

Unified Global IT Infrastructure:

Designed and implemented a new IT backbone capable of supporting secure, scalable operations across time zones and regulatory requirements.

White-Glove Project Management:

Provided continuous support and proactive communication to end users, with meticulous documentation of system dependencies and project planning that minimized risk and ensured zero critical downtime.

International Coordination:

Collaborated with stakeholders across three continents, aligning executive leadership, technical teams, and end users for a smooth, transparent rollout.

The Outcome:

The complex, multi-tenant consolidation was executed on time and on budget. The result was a secure, scalable, and fully integrated IT environment that supports the company’s global operations with zero disruption to critical business processes.

Ongoing Partnership:

Defensible now serves as the customer’s Global Managed Services Provider, delivering:

  • 24x7 help desk and user support
  • Security monitoring and incident response
  • Patch management and endpoint protection
  • Ongoing IT governance and strategy alignment
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